Contact Our Support Team
We're here to help make your elf video experience magical. Get in touch with any questions!
Send us a Message
Quick Contact
Email Support
support@elfvid.com
Response Time
Within 24 hours on business days
Business Hours
Mon-Fri, 9 AM - 5 PM EST
Common Issues
Video Generation Problems
Include your script and any error messages
Billing Questions
Include your account email and transaction ID
Download Issues
Tell us your browser and device type
Account Access
Provide the email address associated with your account
Helpful Resources
Urgent Technical Issues?
If you're experiencing critical issues preventing you from accessing your account or downloading purchased videos, mark your message as "Urgent" and we'll prioritize your request.