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Find answers to common questions and get help creating magical elf videos
Videos typically take 2-3 minutes to generate. You'll receive an email notification when your video is ready, and you can also check the status in your dashboard.
For the best results, include:
All videos are delivered in high-quality MP4 format that works on any device, social media platform, or messaging app. Videos are 1080p HD quality.
Each video costs 1 credit to generate. You can purchase credit packs or subscribe for monthly credits. Credits never expire and unused credits roll over each month for subscribers.
Yes! All videos can be downloaded in HD quality. You can also share them directly via email or social media links. Videos remain available in your account indefinitely.
We offer a 100% satisfaction guarantee. If you're not happy with your video, contact us within 48 hours and we'll regenerate it for free or provide a full refund.
We maintain family-friendly content standards. Scripts should be appropriate for children and avoid inappropriate language, violence, or scary content. Our AI automatically filters content to ensure it's suitable for all ages.
Currently, we support English language scripts and voices. We're working on adding support for Spanish, French, and other languages soon!
✅ Good Example:
"Hi Emma! I heard from Santa that you helped Mom with dinner every night this week. That's so helpful!"
❌ Avoid:
"Hi. You were good. Here's your present."
This usually happens if the script contains inappropriate content or is too long. Try shortening your script and avoiding any potentially sensitive language.
Try refreshing the page or clearing your browser cache. If the problem persists, contact support and we'll send you a direct download link.
Right-click the download button and select "Save link as..." or try using a different browser. Contact support if you continue having issues.
Can't find what you're looking for? Our friendly support team is here to help!