Privacy Policy

Introduction

At ElfVid ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect information about you when you use our AI-powered video generation service.

Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile details
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Video Content: Scripts, prompts, and content you provide for video generation
• Communications: Messages you send us through contact forms or support channels

Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and time spent
• Device Information: Browser type, operating system, IP address, and device identifiers
• Performance Data: Error logs, response times, and service performance metrics
• Cookies: We use essential cookies for functionality and optional cookies for analytics

How We Use Your Information

We use your information to:

• Provide and improve our video generation service
• Process payments and manage your account
• Generate personalized elf videos based on your scripts
• Send service-related communications and support
• Analyze usage patterns to improve our service
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

Information Sharing

We do not sell, rent, or share your personal information except in these limited circumstances:

Service Providers

• Google Cloud Platform: For AI video generation and cloud storage
• Stripe: For secure payment processing
• Firebase: For authentication, database, and hosting services
• Email Service: For sending notifications and communications

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Generated Videos

• Videos you create are private by default and only accessible to you
• You may choose to share videos publicly in our community gallery
• We may use anonymized video data to improve our AI models
• You retain all rights to the content you provide for video generation

Data Security

We protect your information through:

• Encryption in transit and at rest
• Secure cloud infrastructure with Google Cloud Platform
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• Industry-standard security practices and compliance

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal data
• Export: Download your data in a portable format
• Restrict: Limit how we process your information
• Object: Opt out of certain types of processing

To exercise these rights, contact us at privacy@elfvid.com

Data Retention

• Account Data: Retained while your account is active
• Generated Videos: Stored indefinitely unless you delete them
• Usage Data: Retained for up to 2 years for analytics
• Payment Data: Retained as required by tax and financial regulations
• Support Communications: Retained for up to 3 years

Children's Privacy

Our service is designed for families and may be used to create content for children, but we do not knowingly collect personal information from children under 13. If you are under 18, please obtain parental consent before using our service.

International Users

Our service is hosted in the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the US. We implement appropriate safeguards to protect your information.

Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for basic functionality (cannot be disabled)
• Analytics Cookies: Help us understand how you use our service (optional)
• Preference Cookies: Remember your settings and preferences (optional)

You can manage cookie preferences in your browser settings.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or through our service. Your continued use after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy, please contact us:

• Email: privacy@elfvid.com
• Address: [Company Address]
• Data Protection Officer: dpo@elfvid.com